General terms and conditions

General terms and conditions D-Learning Store Version 2018.1

Article 1: Definitions.
D-Learning Store: the seller/contractor who enters or would like to enter into a contract with the client;
The client: the purchaser or client or whomever enters or would like to enter into a contract with D-Learning Store; this could be a business purchaser (purchasing for the practice of a company or profession) or an individual consumer ( anyone who does not purchase for the practice of a company or profession);
The product: the product/products to be delivered by entering into a contract between D-Learning Store and the purchaser you at a previously agreed price and a previously agreed period. This also includes delivery of a service because of a repair or modification of the purchaser’s equipment/hardware;
Conditions: These general terms and conditions which are used exclusively by D-Learning Store and franchisees are subject to intellectual property; in all other cases Dutch law prevails;

Article 2: The contract.
By entering into a contract with D-Learning Store the client accepts these terms and conditions. Deviations from these conditions can only occur with prior written approval by D-Learning Store. In all other cases; D-Learning Store persists in upholding these conditions; D-Learning Store’s franchisees also employ these same conditions with their clients unless otherwise agreed in writing.
At all times, D-Learning Store and its franchisees reserve the right to change these conditions; with repeat purchases, the client acknowledges that these conditions were agreed to before;
The contract is established: at one of the stores of D-Learning Store; or, immediately after the client provides his/her personal data via the D-Learning Store’s website
;

At all times, D-Learning Store and its franchisees reserve the right to change these conditions; with repeat purchases, the client acknowledges that these conditions were agreed to before;
The contract is established: at one of the stores of D-Learning Store; or, immediately after the client provides his/her personal data via the D-Learning Store’s website
;

The down payment: upon entering into a contract with a business purchaser D-Learning Store is always entitled to request a down payment without any minimum percentage.
Price change: in the event of a price increase, an individual purchaser shall not have to pay the higher price provided the purchaser has a contract with the store. Business purchasers, however, shall be charged the price increases
.

The purchase agreement via D-Learning Store’s website is established after:

  • placing the ordered goods in the so-called shopping cart;
  • selecting the method of payment and shipping;
  • entering the purchaser’s personal data;
  • sending this data and receiving the confirmation of receipt of the purchase order by D-Learning Store; D-Learning Store is legally required to return the required confirmation data to the purchaser’s indicated email address.

Article 3: Ownership.
D-Learning Store remains owner of all goods and services sold to the client for as long as the client has not paid the purchase price and any possible additional costs in full. The purchaser must ensure careful handling and is denied the right to hand over these goods or services to third parties or give these goods and services as security until the purchase price and any possible interest or other costs are paid in full to D-Learning Store.

Article 4: Delivery time.
D-Learning Store shall deliver or send the ordered goods within a reasonable period of time to the address mentioned in the in article 2 mentioned method of payment. In case the goods cannot be delivered because of force majeur, D-Learning Store is entitled to deliver similar materials or equipment to the purchaser. When the price of these replacement goods is higher than the agreed price of the good (s) originally ordered, D-Learning Store is entitled to charge the purchaser the price difference. Similarly, the purchaser is entitled to cancel the contract regarding those goods within 48 hours after having been informed in writing of concerning D-Learning Store’s inability to deliver. Therefore, it is possible that a purchase contract can be cancelled partially.
D-Learning Store is never responsible for any damages occurred from late delivery of the ordered products
.

Article 5: Cancellation.
When purchasing in D-Learning Store’s stores, D-Learning Stores has the right, at their discretion and without obligation, to take back goods whether these have been used or not and in their unopened and undamaged packaging. D-Learning Store may at their discretion apply a discount to any goods returned.  D-Learning Store shall never be under any obligation to take back these goods in situations described above.
Purchases made via D-Learning’s website must be returned within fourteen (14) days after the receipt of the article/order regardless of the reason for the return. The article/order must be in the original unopened and undamaged packaging and must be unused. The purchaser is responsible for all costs of returning the order. D-Learning Store shall return the purchase price within fourteen (14) days after receiving the article/order after deducting any possible cost of damages caused by the purchaser or whomever under his/her responsibility. At all times, D-Learning Store reserves the right to refuse a returned article/order when it appears that the article is damaged by a cause for which D-Learning Store cannot be held responsible. D-Learning Store shall explain to the purchaser the grounds for this refusal in writing.

Article 6: Warranty.
CAccording to current legal requirements, the relevant legal warranty conditions apply. In all other cases, when it becomes known that in the opinion of D-Learning Store the client used the product incorrectly, albeit accidentally, damages occur, D-Learning Store is entitled to deny the request for repair according to the warranty conditions; the client’s product is therefore is not eligible for warranty repairs.  The purchaser at any time is entitled to request a product repair quotation from a D-Learning Store’s or their service network. Similarly, D-Learning Store is entitled to be given the opportunity, if possible, to repair the product in its own workshop and/or service network or supply the purchaser with a similar product. D-Learning Store is never responsible for the cost of repairs whether performed in-house or by a third-party repair service unless the purchaser first notifies D-Learning Store of the need for a repair. In either case, the client is responsible for the cost of repairs. 
After receiving the product, D-Learning Store shall repair it within fourteen (14) days unless this is not possible by force majeure; in this case D-Learning Store shall indicate a period of time in which the repair shall be done. In case there are costs occurred that are not covered by the warranty, D-Learning Store shall notify the purchaser beforehand
.

Article 7: Data and Privacy protection.
AAll personal data provided by the purchaser to D-Learning Store shall be kept with the utmost care and shall never be given to third parties unless at the explicit request of the purchaser. D-Learning Store shall send a copy of the purchaser’s personal data within fourteen (14) days of receiving a written request from the purchaser. Similarly, the purchaser’s data at D-Learning Store shall be destroyed when requested in writing by him/her.

Article 8: Law and jurisdiction.
D-Learning Store is located in the Netherlands. Therefore, Dutch law is applicable to all goods, services and products delivered by D-Learning Store whether in the Netherlands or abroad.